Bethesda forces man to destroy his Fallout vinyl records for a refund

Getting a refund for a defective product is usually a straightforward affair. You provide costumer service with proof that whatever you purchased is faulty and then get your money back. Things weren’t as simple for a man named Paul Watson, who had to commit an unspeakable act and destroy his $125 limited edition vinyl edition soundtrack to get a refund from Bethesda.After discovering that the first disk in his four-disk Fallout 3 soundtrack was warped, Watson (who works in the same office as Eurogamer who posted this story), called up Bethesda’s customer support line in order to get a refund for his purchase. He provided them with a picture of his warped disk and was given a refund.However, upon checking his account, Watson noticed that he had only been refunded $25 and not the full $125. Since only one of the disks was warped, he was only refunded for that single disk.This is what the Bethesda customer support representative said to Watson in an email:“You only showed that one of the records was damaged so we refunded you for that damaged record. If the other records are similarly affected, please provide photos. However if they are not affected and you still would like a full refund for the product, please follow the instructions below for this limited edition item.Destroy the other recordsProvide photos of the damaged recordsOnce I get those photos I will happily refund you for your order. Thank you and have a wonderful day!” “Destroy the other records.” Extreme stuff, but our pal Watson had no choice but to go through with this heinous act. Below is a picture of his broken records. You may want to keep children or anyone with a weak constitution from seeing this. Well, my experience with Bethesda support has reached its pretty horrifying conclusion.— Paul Watson (@WalnutSoap) February 4, 2016Though these are drastic and heartbreaking measures to take in order to receive a full refund, Bethesda will now give Watson back the entire $125. In the end, he got what he was looking for, but the psychological cost of having to go through with something so horrendous is something Watson, and readers, won’t soon forget. read more